Effective Date: May 30, 2025. Updated October 6, 2026.
At Outshinery Lite, we’re committed to delivering high-quality, photorealistic visual content for beverage brands around the world. Because our services are digital, customized, and delivered on-demand, returns and refunds are handled a bit differently than with physical products.
All content purchased through Outshinery Lite is custom-created for your brand and delivered digitally. As such, there are no returns or exchanges once your order has been submitted and fulfilled.
If you are simply not happy with a Lite image, tell us within 7 calendar days of delivery and we will refund it. No form, and no reason required.
If something went wrong on our side, a technical issue, a quality problem, or an error in the delivered visual, we will also re-run the image at no cost, whether or not you want the refund as well.
To request a refund or correction, please email lite@outshinery.com with the subject line “Lite Refund Request” and include:
Your order number
Refund or correction requests must be sent within 7 days of receiving your image. Refunds go back to your original payment method and can take 5 to 10 business days to appear, depending on your bank.
If you have any questions about this policy or need assistance with your order, reach out to our team at:
Email: lite@outshinery.com
Thank you for trusting Outshinery Lite with your product imagery!